Return policy

Returns Page
(A consumer is any natural person who performs a legal act which is mainly not attributable to their business or independent professional activity.)

Information on Withdrawal

Right of Withdrawal
You have the right to withdraw from this agreement within 30 days without giving any reason.
The withdrawal period is 30 days from the date:

on which you, or a third party designated by you (who is not the carrier), have taken possession of the goods, insofar as you have ordered one or more goods under a single order and these were delivered at the same time;
on which you, or a third party designated by you (who is not the carrier), have taken possession of the last goods, insofar as you have ordered multiple goods under a single order and these were delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. This can be done via email: support@vevafashion.com
You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send the notification regarding the exercise of the right of withdrawal before the withdrawal period expires.

Effects of Withdrawal
If you withdraw from this agreement, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the standard delivery offered by us), immediately and at the latest within 30 days of receipt of your withdrawal notice.

For this reimbursement, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise. In no case will this reimbursement incur any additional costs for you.

We may withhold reimbursement until we have:

received the returned goods, or
you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods immediately and at the latest within 30 days from the date on which you informed us of the withdrawal from the contract. The deadline is met if you send the goods before the period of 30 days expires.

The direct costs of returning the goods are your responsibility.
You are only liable for any diminished value of the goods if this loss of value is due to handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

Reasons for Exclusion and Expiry of the Right of Withdrawal
The right of withdrawal does not apply to agreements:

for the delivery of goods that are not prefabricated and that are made based on an individual choice or decision of the consumer;
for the delivery of goods that can perish quickly or have a limited shelf life;
for the delivery of alcoholic beverages whose price was agreed upon in the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose value depends on market fluctuations;
for the delivery of newspapers, periodicals, or magazines, except for subscriptions.

The right of withdrawal expires prematurely for agreements:

for the delivery of sealed goods that are not suitable for return for health or hygiene reasons, if the seal has been broken after delivery;
for the delivery of goods which are inseparably mixed with other goods after delivery due to their nature;
for the delivery of audio and video recordings and computer software in a sealed package, if the seal has been broken after delivery.

Example of a Cancellation Form
In any case, contact us at the following email address before returning the goods to us: support@vevafashion.com
The return address on our packages is not our returns address. Upon request, you will receive our return address by email.

If you wish to cancel the contract, please fill out the form below and send it to us by email.

Cancellation Form
I/We () hereby withdraw from the agreement concluded by me/us () regarding:

the purchase of the following goods (*) /
the provision of the following service (*)

Ordered on: () ____________ / Received on: () ______________
Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this form is submitted on paper):

Date: ______________